FAQs
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
📋 View All 💡 Getting started ⚡ Hardware & installation 🛒 Ordering & delivery 💵 Pricing & what you earn 🚗 Drivers & charging 📊 Your dashboard 💳 Payments & payouts 🏠 Residents, guests & access 🛡️ Security & access control 🔧 Running it day to day 📄 Billing & contracts 🔌 Technical & OCPP
What is Neticks?
Commercial EV charging for properties that have parking and want it to earn: HOAs, condominiums, hotels, apartment buildings and workplaces. You get the charging stations, the software that runs them, and the payments that come out of them. Drivers pay by card at the station and the money lands in your account, not ours.
Who is it for?
Anyone who owns or manages parking and wants it to pay for itself. The typical customer is an HOA with 30–200 units, a hotel with a guest car park, an apartment building, or a workplace with a staff lot. If you have spaces and power nearby, you can run this.
Do I need to be a charging company to run it?
No. If you can manage a building you can manage this. You set two prices — one for residents, one for the public — and the software does the rest. Most customers touch the dashboard once a month to look at what came in.
What makes this different from ChargePoint or Blink?
You own the hardware and you keep the revenue. The usual model is that a network installs chargers, sets the price, takes a percentage of every session and owns the relationship with the driver. Here you buy the station outright, you set the price, and Neticks takes 0% of what drivers pay. We charge for the software, not for your electricity.
Do you take a cut of what drivers pay?
No. Zero percent. The software is $29.99 a month per site however many stations you run, and that is the whole of what Neticks charges you. Your card processor (Stripe) takes its own standard fee on each transaction, which goes to them and not to us.
What do I actually need before I start?
Parking spaces, electrical capacity near them, and somebody willing to be named as the administrator. Everything else — the hardware, the software, the electrician, the payments — comes through us.
How long does it take to get running?
The dashboard is ready the moment you pay, so you can set your prices and add people while the hardware is still in transit. The real timeline is the electrician's: a straightforward install is usually a day, and permits vary by county.
Can I start with one charger and add more later?
Yes, and most people should. One station tells you whether the demand is there before you commit to six. Adding more later is another order; the site, the prices and the people you set up stay as they are.
Is this available outside the United States?
The hardware is Type-1 (J1772) at 240 V, which is North American. Payments run through Stripe in US dollars. Ask us before ordering if your property is elsewhere.
Nobody in our building has an EV yet. Is it too early?
That is the usual position and it is not an argument against starting — it is an argument for starting with one. A single station costs $699 and $29.99 a month, tells you within a season whether the demand is real, and means the first resident to buy an EV does not spend six months lobbying the board.
Do I need board or owner approval?
Almost certainly, and it is worth getting properly. The two numbers a board wants are the total cost including the electrician and the monthly figure. Both are on this site, and the estimator produces the third one — what it earns.
Residents will ask why we are spending money on this.
The honest answer is that it is not spending, it is a small capital cost that charges above what the electricity costs. Priced properly the station pays for itself and then contributes; priced at cost it is a resident amenity that costs the association nothing to run. What you should not do is charge below cost, which is the mistake that turns it into a subsidy.
How many chargers do we need?
Fewer than people expect. EVs charge overnight and rarely need a full charge, so one station commonly serves three or four cars on rotation. Start with one per five known EVs and add when there is a queue rather than in anticipation of one.
Does it add value to the property?
It is increasingly expected rather than remarkable — a building with no charging is starting to be marked down for it, particularly in listings. Treat it as removing a future objection more than as adding a feature.
What hardware do I get?
A Neticks Commercial Charger, in 7 kW or 11 kW. Level 2, 240 V, with a tethered Type-1 (J1772) cable — the connector almost every car sold in North America accepts, including Teslas with the adapter that comes in the boot. Both are $699 each.
What is the difference between 7 kW and 11 kW?
How fast a car fills. 7 kW adds roughly 25 miles of range an hour, which fills almost any car overnight — right for residents who park all night. 11 kW adds roughly 40, which turns a shared bay over faster — right for a hotel or a visitor space. They cost the same, so the question is your parking pattern, not your budget.
Why is a faster charger not always better?
Because faster charging needs a bigger circuit, and the circuit is the expensive part. Two 7 kW stations often cost less to install than one 11 kW station and serve twice as many cars overnight. Your electrician will tell you what your panel can take.
Do I need a pedestal?
Only where there is no wall. A station mounts on a wall or a structural column for nothing; where the space is in the open, the pedestal is $250 and gives you something to bolt to. Order one per station that needs it.
Who installs it?
A licensed electrician. We coordinate a vetted independent one, and their work is quoted and contracted separately — Neticks takes nothing on it, which is exactly why it is not buried inside our price. You are free to use your own electrician instead.
What does installation cost?
It depends on the run from your panel to the space, and that is the honest answer. A station on a wall ten feet from the panel is a different job from one across a car park. Get it quoted before you order hardware; the electrician is usually the larger number.
Is the hardware certified?
Yes — UL/ETL listed, which is what your permit, your inspection and your insurer will ask for. The meter is revenue-grade, which is what makes it legal to bill by the kilowatt-hour.
Is it weatherproof?
Yes. Outdoor-rated and built for a car park, not a garage wall. It handles rain, snow and the temperature range of an ordinary American winter.
How does the charger reach the internet?
Wi-Fi, ethernet or a 4G SIM. Most sites use Wi-Fi. A station in a concrete basement usually wants ethernet or a SIM, because Wi-Fi through a foot of concrete is a support call waiting to happen.
What happens if the internet goes down?
A session already running keeps running and finishes normally — the station meters it locally and reports it when it reconnects. New public sessions cannot start while it is offline, because a card cannot be authorised. The dashboard shows the station as offline rather than pretending otherwise.
Can I move a station later?
Yes. It is your hardware. Have an electrician move it, then update the site in your dashboard so the placard and the receipts show the right place.
What if our electrical panel cannot take it?
This is the question that decides most projects, so ask it first. An electrician will tell you your spare capacity in an hour. If it is tight there are three routes: fewer or slower stations, load management so several share one circuit, or a service upgrade — which is the expensive one and worth knowing about before you buy hardware, not after.
Can several stations share one circuit?
Yes, with load management, and for a multi-station site it is usually the difference between a straightforward job and a service upgrade. The stations divide the available power between whatever is plugged in — four cars charging overnight do not each need a full circuit, because they are all parked for eight hours. Ask your electrician to size it this way.
Can the chargers be on a separate meter?
Yes, and for an HOA it is often the right answer. On a separate meter the charging electricity is billed to the association rather than lost inside the common-area bill, which makes the revenue and the cost comparable at the end of the month. Talk to your utility early — this is their process, not ours, and it is not fast.
How long is the cable? Will it reach?
Long enough for a standard bay, with the charge port on either side of the car. Where it matters is a station serving two bays or a bay with a wall in the way — measure before the electrician picks the mounting point, because moving it afterwards is a second visit.
Can two cars share one station?
Not at the same time — one connector, one car. Two cars can share one station across an evening, which is how most resident sites work. If you need two at once, that is two stations.
Do we need an accessible (ADA) charging bay?
Very likely, and the rules depend on your jurisdiction and how many spaces you are adding. It is a question for your electrician and your permit office at the design stage; getting it wrong is a problem at inspection rather than something the software can fix.
Can I take a station out of service temporarily?
Yes. Deactivate it in the dashboard and it stops accepting sessions, without deleting it or its history. Right for a bay being resurfaced.
How do I order?
From the Order button on this site. You choose the power level and how many stations, add pedestals if you need them, decide about station protection, give a delivery address and pay by card. It takes about three minutes.
Do I need an account first?
No. You order first and the account is created when the payment clears, using the details you gave. You get a sign-in and a password by email straight away — which is deliberate, so you are not left with nothing to look at for the week the hardware is in transit.
What happens after I pay?
Four things, in order. Your account and your site are created. You get a welcome email with your sign-in. We pick specific units, assign them to you and ship them. You get a second email with the tracking number.
How much is shipping?
Nothing at the moment. Sales tax is added at checkout at the rate for the delivery state.
How many can I order at once?
Up to 50 stations on one order. More than that is a conversation rather than a form — get in touch and we will handle it properly.
Can I track the delivery?
Yes. The tracking number appears on your order in the dashboard the moment we ship, and goes to you by email at the same time.
How do I switch a station on when it arrives?
Sign in, go to your stations, and enter the activation code that came with the unit. That is what proves you are the person holding the hardware. You get 3 attempts; after that the code locks and you contact us to unlock it — which is the point, since a code that can be guessed forever is not a code.
Do I need a subscription to activate a station?
Yes. A station goes live once its site has a plan. The plan is not part of the order and is not charged at checkout — you start it from your dashboard when you are ready, which is usually when the electrician books a date.
Can I cancel an order?
Before it ships, yes — contact us and we will cancel and refund it. Once the hardware is with you it becomes a return, which depends on condition.
What if something arrives damaged?
Tell us and we replace it. Photograph the box before you open it if the courier has clearly had an adventure; it makes the claim quicker.
Can we pay by invoice, cheque or purchase order?
Card is the standard route and it is what the order page takes. For an association that has to cut a cheque, get in touch before ordering and we will raise an invoice.
Is there a discount for several stations?
The price is $699 whether you buy one or ten. For genuinely large orders talk to us.
Can you provide a W-9 or vendor paperwork?
Yes. Ask and we will send whatever your treasurer or management company needs to set us up as a vendor.
How long until it arrives?
Usually a few business days once we ship, and you get the tracking number by email the moment we do. If a unit is not in stock we tell you before you pay rather than after.
What does it all cost?
Three numbers. $699 once per charger. $29.99 a month per site for the software, however many stations are on it. 0% of what drivers pay. Installation is separate and quoted by the electrician.
Is the software billed per station or per site?
Per site. Ten stations in one car park is one $29.99 subscription. Two car parks is two, because they are two sites with two sets of prices and two sets of numbers.
What price should I charge drivers?
Above what your electricity costs you, which is not the same as the rate on the front of your bill. Work out your all-in cost per kilowatt-hour — supply plus delivery plus fees — and price above it. In the mid-Atlantic that all-in figure is often around 26 ¢, so 30 ¢ for residents and 40 ¢ for the public are common.
Can I charge residents and the public different prices?
Yes, and most customers do. You set a resident rate and a public rate per site. Residents are identified by their account or their RFID card; everyone else pays the public rate.
Can I change my prices later?
Whenever you like, and it takes effect immediately. Sessions already running keep the price they started at — nobody should find the rate changed underneath them halfway through a charge.
How much will I actually make?
It depends on how many EVs use it and what you charge above cost. The earnings estimator on this site does the arithmetic with your own numbers. Be honest about usage: two residents charging nightly is a very different business from a visible street-facing station.
What is station protection?
$17 per station per month, optional, and you pick which stations it covers. It replaces a unit that fails, with remote diagnostics and priority handling, and no hardware charge for a covered failure. Installation and electrical labour are not included.
Is protection worth it?
It depends how far you are from an electrician and how much a dead station costs you. On a street-facing station earning every day, a fast replacement pays for itself. On a quiet resident bay, you may prefer to carry the risk.
Are there any other fees?
From Neticks, no. Your card processor takes its standard transaction fee, which goes to Stripe. Your electricity is billed by your utility as it always was.
Do you charge for support?
No. Support is included in the subscription.
Can I charge a flat fee per session instead of by the kilowatt-hour?
The platform bills by the kilowatt-hour, which is what a revenue-grade meter is for and what most states require if you are selling electricity. A flat fee also punishes the person who tops up for twenty minutes and rewards the one who sits there all night, which is the opposite of what you want in a shared car park.
Can I make the first hour free?
Not as a built-in rule, but a group code at a zero rate does the same job for the people you want to give it to. For a genuinely free station, set the rate to zero — drivers still scan, and you still see who used it and how much energy went out.
Do I owe tax on the revenue?
Probably, and it depends on how your association or business is structured. The platform gives you the numbers and the exports; what you owe on them is a question for your accountant, and we would be doing you no favours by guessing.
Do I have to collect sales tax on charging?
It varies by state, and some treat EV charging quite differently from other electricity sales. Ask your accountant before you set your price rather than after.
How do I know what my electricity actually costs?
Take a full bill, divide the total by the kilowatt-hours on it, and use that. Not the supply rate on the front — the all-in figure including delivery, which is often nearly double. You can record it in your dashboard so the platform shows margin rather than just revenue.
How does a driver actually pay?
They scan the QR code on the station's placard with their phone camera. That opens a page for that specific station, shows your price, and takes a card. No app, no account, no membership.
Do drivers need to download anything?
No, and that is deliberate. An app is the single biggest reason a visitor gives up and drives away. The QR opens a web page.
What if a driver has no phone signal in the garage?
Then they cannot pay, which is a problem in an underground car park. For basement sites, RFID cards for residents are the answer — the card works over the station's own connection, not the driver's.
How does the hold on the card work?
A pre-authorisation is placed when charging starts, because we cannot know in advance what the session will cost. When the car stops, only the energy actually delivered is captured and the rest of the hold is released. The receipt shows the hold, the capture and the release, so nobody has to guess.
Why was I charged more than the electricity was worth?
Card networks decline anything under 50 ¢, so there is a minimum session charge of 55 ¢. If a driver takes 20 cents of electricity, the receipt names the difference explicitly rather than leaving them to work it out.
Does the driver get a receipt?
Yes, by email, with a PDF attached. It shows the meter reading at the start and the stop, the kilowatt-hours, your rate, the duration, the station and the payment reference — enough to check the bill against the car.
What are idle fees?
A charge for occupying a charging bay after the car has finished. Optional, off by default, and set per site: a free grace period (commonly 10 minutes), then a per-minute rate, with an optional cap. You choose whether it applies to residents as well as the public.
Do idle fees start the moment the car is full?
No — there is a settling minute first, then your grace period. The driver gets an email at 99.4% telling them to come back to the car, and again when charging completes. The point is to free the bay, not to catch people out.
What happens when the car reaches 100%?
The session shows as charging completed. If the car is still plugged in and idle fees are on, the grace period starts; when the car is unplugged the session closes and the receipt goes out. If idle fees are off, it simply closes.
Can a driver stop a session early?
Yes, from the page they paid on, or by unplugging. Either way they are charged for what was delivered and no more.
What are group codes?
A code a driver types before paying that changes the rate — a residents' code, a staff code, an event code for a weekend, a fleet's negotiated price. A code belongs to one customer and works only on the stations you chose.
Can I give someone free charging?
Yes, with a group code at a zero rate, scoped to the stations and the period you want.
What if a driver disputes the charge with their bank?
It becomes a Stripe chargeback on your account, and you respond through Stripe. What helps is the receipt: it names the station, the meter reading at the start and the stop, the energy delivered and the time — which is a good deal more evidence than most disputed card payments come with.
Can a driver see their own charging history?
A resident can, in their own account. A visitor gets a receipt by email for each session and a link to that session's page.
What if someone unplugs another person's car?
The session stops and bills what was delivered, and the receipt shows it stopped early. Nothing is lost, but it is a social problem rather than a technical one — most sites solve it with a sign and idle fees that stop people needing to.
Is there a maximum session length?
No. A car parked overnight charges until it is full and then stops drawing power on its own. If you want the bay freed after that, idle fees are the tool.
What can I see in the dashboard?
Your stations and whether each is online, sessions as they happen and after they finish, energy delivered, revenue, your members and their cards, your prices, your invoices, and a log of everything that has been done and every email that has gone out.
Can I see a charge while it is happening?
Yes. Live Monitor shows what is charging right now, at what power, how much energy so far and how much it has cost. It reads the station's own meter, so it matches the receipt rather than estimating.
Do I have to keep the browser open for a session to finish?
No. The charging, the metering and the billing all happen on the server and the station. Closing the tab changes nothing.
Can I stop a charge remotely?
Yes, from the session. It sends a stop to the station and closes the session properly, with the receipt going out as normal.
Can other people have access?
Yes. You can add administrators, who can change things, and viewers, who can look but not touch — right for a board member who wants the numbers without the ability to move a price.
What if I have more than one property?
Each is a site under your account, with its own stations, its own prices, its own subscription and its own numbers. You switch between them in the dashboard.
Can I get the numbers out?
Yes — sessions and invoices export, and receipts and invoices come as PDFs. Anything an accountant asks for at year end is downloadable.
Where do I print the QR placards?
In the dashboard, per station. It generates the placard with that station's own code on it. Print, laminate, fix it where a driver standing at the bay can see it.
What is the audit log for?
Answering "who changed the price" and "was that email really sent". Every change, sign-in, refusal and notification is recorded with who did it and when.
Can I get alerts by email?
Yes. A station going offline or reporting a fault emails the account contact, as does a failed payment capture. You are not expected to watch a screen.
Is there something I can hand to the board?
The dashboard shows sessions, energy and revenue for any period, and it exports. For a monthly meeting, the figures a board asks for — how many charges, how much energy, how much came in — are on one screen.
Does it work on a phone?
Yes. The dashboard, the driver pages and the receipts are all built for a phone first, because that is where they are actually read.
Where does the money go?
Into your own Stripe account, directly. It never passes through Neticks. That is the whole design: your revenue is yours from the moment the driver's card is charged.
Why Stripe?
Because card data never touches this platform. The card is entered into Stripe's own hosted fields, so the PCI burden sits with them rather than with you or with us.
Do I need my own Stripe account?
Yes, for taking driver payments. It is free to open, takes about ten minutes, and it is what makes the money yours rather than ours.
How do I connect Stripe?
Paste your two keys into the Stripe page in your dashboard. The webhook behind them is created for you. Because those keys decide where every future payment lands, the change is confirmed by a 6-digit code emailed to your billing contact before it takes effect.
Why do I need a code to change my Stripe keys?
Because somebody who got into your dashboard could otherwise point your charging revenue at their own Stripe account, and nothing would look broken — the chargers would keep working and the drivers would keep paying. The code goes to the mailbox that receives your invoices, which a stolen session does not have.
When do I get paid?
On Stripe's schedule for your account, usually a rolling two-day payout to your bank. It is their timetable, not ours.
How are residents billed?
Monthly, rather than card-by-card. Their sessions accumulate and become one invoice at the end of the month, with every session itemised. It saves them a card charge every night and saves you the transaction fees.
What about hotel guests?
Either way. A guest can pay by card at the station like any visitor, or be set up as a long-stay guest whose charging rolls onto a monthly statement.
What if a payment fails?
The session is still recorded with the energy delivered, and it shows on your dashboard as a failed capture so you can chase it. The platform never silently absorbs it.
Can I refund a driver?
Yes, in full or in part, from the session. It goes back to the card they paid with.
What if Stripe holds my payout?
That is between you and Stripe, and it is usually a verification step they need — a bank detail or an identity document. It does not affect the charging: sessions carry on and the money accumulates.
Can I see what Stripe has taken in fees?
In your Stripe dashboard, yes. We show what the driver paid, because that is the number we are responsible for; the processing fee is Stripe's and appears on their side.
How do residents charge?
Either by scanning the QR like anyone else, or with an RFID card held against the station. The card is the usual choice for a building — it works in a basement with no phone signal, and it identifies them automatically at the resident rate.
How do I add a resident?
Add them as a member in your dashboard with their name, unit and email, and link a card if they want one. Their sessions then appear under them and roll into their monthly invoice.
What if a resident moves out?
Deactivate them. Their card stops working immediately and their history stays on file for your records and their final invoice.
Can I stop the public using our chargers?
Yes. A station can be set to residents only, and then a card or a code is required to start it. You can also leave it public during the day and residents-only overnight by choosing what each station allows.
Can a visitor charge without being set up first?
Yes, as long as the station is public. That is the point of the QR — a guest scans, pays and leaves, with no account and nothing for you to administer.
How do RFID cards work?
Each card has a number. You link it to a member, and the station reads it when it is held against the reader. A card only works on the stations you have granted it, and can be revoked instantly.
What if a card is lost?
Revoke it in the dashboard and issue another. The revoked card stops working on the next attempt.
Can staff have a different rate from residents?
Yes, with a group code at whatever rate you choose, valid on the stations you pick.
Can one resident have two cars?
Yes. Give them two cards, both linked to them. Both charge at the resident rate and both roll onto the same monthly invoice.
Can residents see their own usage?
Yes, and it heads off most billing questions before they are asked. They see their sessions and their running total for the month.
How secure is the dashboard?
Password plus an optional or compulsory second factor, over HTTPS only, with the console on a separate hostname from the driver pages. Sign-in attempts are rate limited, and the console can be restricted to specific IP addresses.
What is two-step sign-in?
After your password we email a 6-digit code. It is valid for 5 minutes, works once, and allows 3 attempts. Between the password and the code your session can do nothing at all.
Can I make it compulsory for everyone?
Yes, per surface — you can require it for your own team without requiring it of every customer, or both. It is a setting, not a deploy.
Can I restrict the dashboard to our office?
Yes. Add the addresses that may reach it and everything else is stopped before the sign-in page even loads. An empty list means open, so it can never be half-applied — and the platform refuses any change that would lock you out.
What happens if someone gets into my dashboard?
Less than they would hope. Changing your Stripe keys needs a code sent to your billing contact. Changing who administers the account needs a code sent to the sitting administrator. Both are held and do nothing until confirmed, so a stolen session cannot quietly redirect your money or lock you out.
Can someone guess a station's QR code?
No. Each is 12 random hex characters from a cryptographic source — not a station number, not a hash of anything. They are unique, enforced by the database, and can be regenerated if a placard is photographed, which kills every printed copy of the old one.
Does the QR contain any private data?
No. It is a web address and nothing else — no name, no address, no price, no account. Everything shown after the scan is looked up on the server.
Can I check the platform's security myself?
Yes. There is a security check in the console you can run at any time. It tests open ports, the firewall, the certificate, whether the database is reachable from outside, whether the console can be opened without a second factor, how QR codes are generated, webhook signatures and SQL injection — and tells you what to fix, with a button where it can fix it for you.
Who at Neticks can see my data?
Our operators can, for support. Every access is in the audit log. We cannot see card numbers, because nobody can — those live at Stripe.
What if I forget my password?
Use the reset link on the sign-in page. It emails you a link that expires. Nobody at Neticks can tell you your password, because nobody at Neticks has it — passwords are stored one-way.
What if I lose access to the email that receives the codes?
Contact us. This is deliberately not self-service: an email address that can be changed by whoever is signed in would make the second factor decorative.
What about privacy law — GDPR, CCPA?
We collect what running the service requires and no more, we do not sell it, and you can export or delete your data on request. A driver's card details are never on this platform at all.
A station shows as offline. What now?
It has not been heard from in two minutes. Nine times in ten it is the network, not the charger — check the Wi-Fi or the SIM first. The dashboard shows when it was last seen, which usually says whether it dropped just now or last Tuesday.
A driver says charging would not start.
Check the station's state in Live Monitor. The usual causes are a cable not fully seated, a car that has scheduled charging set for later, or a station that is offline and cannot authorise a card. The session list shows a refused start as well as a successful one.
A session seems stuck.
It should not stay that way. The platform watches for a session that reports no energy and no contact, closes it, bills only what was delivered and sends the receipt. If you see one sitting there, tell us — that is a bug and we treat it as one.
How do I know if a station has a fault?
It is on the dashboard, and the account contact gets an email. Faults and offline stations both raise an alert rather than waiting for you to notice.
Do I need to maintain the hardware?
Very little. Keep the connector off the ground and check the cable for damage occasionally. There is nothing to service annually.
What if a car damages a station?
That is your property insurance rather than station protection, which covers unit failure and not collisions. A bollard in front of the station is cheaper than either.
How do I get support?
Email support@neticks.com or use the message button on this site. Support is included.
Do you monitor our stations?
The platform does, continuously — heartbeats, meter readings and connector states. Whether a person at Neticks is watching yours depends on whether you have station protection.
Does cold weather affect charging?
It affects the car more than the station. A cold battery accepts power more slowly, so a January session takes longer than a June one for the same range. The station is rated for it.
What about vandalism or a stolen cable?
It happens on street-facing sites and rarely on resident ones. Lighting and a camera in view do more than anything else. Cable theft is property damage — your insurance, not station protection, which covers the unit failing.
Is there a contract?
No lock-in. The subscription is monthly and you can stop it. The hardware is yours outright, bought not leased, so stopping the software does not mean giving anything back.
What happens if I cancel?
The stations stop taking new payments, because payments run through the platform. The hardware is still yours and still a working charger; what you lose is the software that prices, meters and bills the sessions.
Can I pause for the winter?
Talk to us. A seasonal property is a reasonable case and we would rather find something that works than lose you.
How is the subscription billed?
Monthly, per site, by card through Stripe. The invoice is in your dashboard.
What if I add a site mid-month?
It is billed from when you start it, and lines up with the rest at the next cycle.
Who owns the data?
You do. Your sessions, your members, your revenue. You can export it at any time and we do not sell it to anybody.
Do you sell driver data?
No. We do not sell data at all.
What happens to the data if I leave?
You export what you want and we archive the rest. Ask and we delete it.
Can I get a quote for a specific property?
Yes — tell us the number of spaces, the property type and roughly how many EVs you expect. Use the message button on this page or the contact form.
Can I pay for the software annually?
Ask us. The standard plan is monthly, which is what makes it easy to leave; annual is arrangeable for an association that budgets that way.
What protocol does it use?
OCPP 1.6J over a secure WebSocket. It is the open standard for charging stations, which is what stops your hardware being locked to one supplier's cloud.
Can I use a charger I already own?
If it speaks OCPP 1.6J and lets you set the server address, probably. Send us the model and the configuration manual and we will tell you honestly. A unit that only talks to its maker's cloud cannot be adopted by anyone, including us.
Is the connection to the station encrypted?
Yes — WSS, with the station authenticating using its own credentials. An unauthenticated station cannot report sessions, so nobody can invent charging that never happened.
How often does a station report in?
A heartbeat every 30 seconds and a meter reading every 60 while charging. If nothing arrives for two minutes it is marked offline.
Is the metering accurate enough to bill from?
Yes. The meter is revenue-grade, which is the standard required to sell electricity by the kilowatt-hour. Every receipt shows the meter reading at the start and at the stop, so the arithmetic is checkable rather than trusted.
Is there an API?
Yes, for reading your stations and sessions. Ask us for a key and the documentation.
Where is the platform hosted?
On AWS in the United States, over TLS, with the console and the driver pages on separate hostnames.
What about firmware updates?
Pushed to the station over OCPP. You do not need to be there and there is nothing to plug in.
Can I see the raw OCPP messages?
Yes — the station's page shows what it has sent and received, which is the first place to look when a unit is behaving oddly.
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